Load 1 logo

Privacy Policy

Load 1 (“Load1”) is committed to protecting your privacy. This privacy policy (“Policy”) sets out details of the information that we may collect from you and how we may use that information. Please take your time to read this notice carefully. This Policy applies only to information collected through Load1-owned platforms that reference this Policy, including the following websites (“Site”):



We are continually improving and adding to the features and functionality of the services we offer. As a result of these changes, or changes in the law, we may need to update or revise this Policy. Accordingly, we reserve the right to update or modify this Policy at any time, without prior notice.

International Transfers. 

Our online environments are designed for and targeted to United States audiences and are governed by and operated in accordance with the laws of the United States. While users from countries other than the United States may access our online environments, we make no representation that such environments are operated in accordance with the laws or regulations of, or governed by, other nations. Please be aware that by accessing our online environments, or providing us with information, you understand and agree that:

  • Information collected from you may be transferred to and stored on servers located outside your jurisdiction.
  • To the extent you are a resident of a country other than the United States, you consent to the transfer of such information to the United States for our use in accordance with this Policy; and
  • This Policy, and the collection and use of information pursuant to this Policy, shall be governed by and construed in accordance with the laws of the United States, without giving effect to any principles of conflicts of law.

Providing us with information or continuing to use our online environments indicates that you are agreeing to the collection, use, disclosure, management and storage of information collected from you as described in this Policy.

Children’s Information. 

We do not knowingly collect or use any information from children (we define “children” as minors younger than 13) on our online environments. We do not knowingly allow children to order our products or services, communicate with us or use any of our online environments. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

What personal information do we collect and use?

Load1 is an expedited logistics business. We offer expedited logistics and related services to individuals, companies and other entities. We do this both by providing the service(s) ourselves and by providing the service(s) through other business partners and affiliates.

For us to provide you with a quote and then our service, and deal with any customer services issues or complaints that might arise, we need to collect and process data about you.

If you provide personal information to us about other individuals (for example, members of your company) you will inform them about the contents of this notice and obtain any required consent in accordance with this Policy.

What marketing activities do we carry out?

We may use your personal information to provide you with information about products or services that may be of interest to you when you are an existing customer or when you have provided your consent for us to do so. We may do this by mail or email.

We are committed to only sending you marketing communications that you have clearly expressed an interest in receiving. If you wish to opt out of marketing, you may do so by clicking on the “unsubscribe” link that appears in all emails or telling us when we call you. Otherwise you can always contact us using the details set out in section 6 to update your contact preferences.

Please note that, even if you opt out of receiving marketing messages, we may still send you service-related communications where necessary.

How long do we keep personal information for?

We will only keep your personal information for the minimum periods required to fulfill the relevant purposes set out in this Policy.

We are also required to keep certain information to comply with our legal and regulatory obligations.

The exact time period will depend on your relationship with us and the type of personal information we hold. For example, if you contract for our services we will keep your personal information for longer than if you obtain a quote from us but do not contract for our service(s)..

If you would like further information regarding the periods for which your personal information will be stored, please contact us using the details set out in section 6.

How do we protect your information?

We maintain reasonable administrative, physical, and technological measures to protect the confidentiality and security of personal information you submit to us. We use a range of organizational and technical security measures to protect your information, including:

  • physical security measures such as on-site security and CCTV;
  • network security measures such as intrusion detection systems;
  • access controls such as password protection and user logging; and
  • virus and malware controls on our systems.

We review our security measures periodically. We also ensure that our employees receive appropriate data security training.

California Privacy Supplement

This California Privacy Supplement (“Supplement”) supplements the information otherwise contained in this Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Supplement to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Supplement.

Contacting us

If you would like further information about any of the matters in this notice or have any other questions about how we collect, store or use your personal information, or to exercise your rights under the California Consumer Privacy Act (California Residents only), you may contact us by telephone at 800 957 4698 or by emailing us at dataprotectionofficer@load1.com

Information Security

Information security is extremely important to us. If you believe you have discovered a security vulnerability on a Load1 website, please contact us via email at informationsecurityofficer@load1.com